Help Center and FAQs for US Schools
Everything you need to know if your US school is signed up to tutoring from Third Space Learning
(US) How do I add student profiles?
(US) How do I assign students to their scheduled sessions?
(US) How do self-launch sessions work?
(US) What should students know before their session?
(US) How should I set up the tutoring space?
(US) How do my students log in and launch their sessions?
(US) How can I monitor live sessions?
(US) What do I do if a student is absent?
(US) How can I add more student places?
(US) How can I replace and swap students in my current cohort?
(US) How do I archive a student who will no longer be taking part?
(US) What timeslots are available for sessions?
(US) Where can I find and reset my students' passwords?
(US) How can I reorder my students' lessons?
(US) What happens if a student completes a program?
(US) How do I move students to a new program?
(US) What tech checks should students do to ensure they can hear and be heard?
(US) How can I troubleshoot for any issues that come up during sessions?
(US) How can I make sure our devices aren't blocking sessions?
(US) How can I make sure filtering systems, like Senso, allow sessions to go ahead?
(US) Why am I seeing an 'Error Message' when connecting to sessions?
(US) How can I get in touch with the Third Space Learning team? 💬