Help Center and FAQs for US Schools
Everything you need to know if your US school is signed up to tutoring from Third Space Learning
By Ellie and 2 others3 authors48 articles
- (US) How do I activate my school's account?
- (US) How do I add and delete staff members on the intervention platform?
- (US) Getting your school’s IT set up ready for sessions
- (US) Set up your school web filtering for Third Space Learning
- (US) What’s required to run the sessions?
- (US) Single Sign On (SSO) - Clever
- (US) How do I add student profiles?
- (US) How do I assign students to their scheduled sessions?
- (US) How do self-launch sessions work?
- (US) What should students know before their session?
- (US) How should I set up the tutoring space?
- (US) How do my students log in and launch their sessions?
- (US) How can I monitor live sessions?
- (US) What do I do if a student is absent?
- (US) How can I add more student places?
- (US) How can I replace and swap students in my current cohort?
- (US) How do I archive a student who will no longer be taking part?
- (US) What timeslots are available for sessions?
- (US) Where can I find and reset my students' passwords?
- (US) How can I reorder my students' lessons?
- (US) What happens if a student completes a program?
- (US) How do I move students to a new program?
- (US) How to create student profiles
- (US) What tech checks should students do to ensure they can hear and be heard?
- (US) How can I troubleshoot for any issues that come up during sessions?
- (US) How can I make sure our devices aren't blocking sessions?
- (US) How can I make sure filtering systems, like Senso, allow sessions to go ahead?
- (US) Why am I seeing an 'Error Message' when connecting to sessions?
- (US) How can I get in touch with the Third Space Learning team? 💬