Help Center and FAQs for US Schools
Everything you need to know if your US school is signed up to tutoring from Third Space Learning
By Ellie and 2 others3 authors48 articles
(US) How do I activate my school's account?
(US) How do I add and delete staff members on the intervention platform?
(US) Getting your school’s IT set up ready for sessions
(US) Set up your school web filtering for Third Space Learning
(US) What’s required to run the sessions?
(US) Single Sign On (SSO) - Clever
(US) How do I add student profiles?
(US) How do I assign students to their scheduled sessions?
(US) How do self-launch sessions work?
(US) What should students know before their session?
(US) How should I set up the tutoring space?
(US) How do my students log in and launch their sessions?
(US) How can I monitor live sessions?
(US) What do I do if a student is absent?
(US) How can I add more student places?
(US) How can I replace and swap students in my current cohort?
(US) How do I archive a student who will no longer be taking part?
(US) What timeslots are available for sessions?
(US) Where can I find and reset my students' passwords?
(US) How can I reorder my students' lessons?
(US) What happens if a student completes a program?
(US) How do I move students to a new program?
(US) How to create student profiles
(US) What tech checks should students do to ensure they can hear and be heard?
(US) How can I troubleshoot for any issues that come up during sessions?
(US) How can I make sure our devices aren't blocking sessions?
(US) How can I make sure filtering systems, like Senso, allow sessions to go ahead?
(US) Why am I seeing an 'Error Message' when connecting to sessions?
(US) How can I get in touch with the Third Space Learning team? 💬