Third Space Learning

Before your students can connect with AI tutor Skye, we need to do a quick 20 second test to make sure their headset and microphone is working. Students will be…

(US) What tech checks should students do to ensure they can hear and be heard?

If your students are running into any issues during their sessions with Skye, these troubleshooting flow charts should help.

(US) How can I troubleshoot for any issues that come up during sessions?

Key changes your IT technician needs to make to ensure sessions can run

(US) How can I make sure our devices aren't blocking sessions?

(US) How can I make sure filtering systems, like Senso, allow sessions to go ahead?

Here's how to troubleshoot for error messages.

(US) Why am I seeing an 'Error Message' when connecting to sessions?

Need to speak to someone? Here are our contact details

(US) How can I get in touch with the Third Space Learning team? 💬

Clare Renshaw

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