Help Centre and FAQs for UK Schools
Everything you need to know if your UK school is signed up to tutoring from Third Space Learning
By Ellie and 3 others4 authors52 articles
- (UK) How do I add pupil profiles?
- (UK) How do I assign pupils to their scheduled sessions?
- (UK) How do self-launch sessions work?
- (UK) What should pupils know before their session?
- (UK) How should I set up the tutoring space?
- (UK) How do my students log in for their sessions?
- (UK) How can I monitor live sessions?
- (UK) What do I do if a pupil is absent?
- (UK) How can I add more pupil places?
- (UK) How can I replace and swap pupils in my current cohort?
- (UK) How do I archive a pupil who will no longer be taking part?
- (UK) What timeslots are available for sessions?
- (UK) Where can I find and reset my pupils' passwords?
- (UK) How can I reorder my pupils' lessons?
- (UK) What happens if a pupil completes a programme?
- (UK) How do I move pupils to a new programme?
- (UK) What tech checks do pupils do to ensure they can hear and be heard?
- (UK) How can I troubleshoot for any issues that come up during sessions?
- (UK) How can I make sure our devices aren't blocking sessions?
- (UK) How can I make sure filtering systems, like Senso, allow sessions to go ahead?
- (UK) Why am I seeing an 'Error Message' when connecting to sessions?
- (UK) How can I get in touch with the Third Space Learning team? 💬