Help Centre and FAQs for UK Schools
Everything you need to know if your UK school is signed up to tutoring from Third Space Learning
How do I add pupil profiles?
How do I assign pupils to their scheduled sessions?
How do self-launch sessions work?
What should pupils know before their session?
How should I set up the tutoring space?
How do my students log in for their sessions?
How can I monitor live sessions?
What do I do if a pupil is absent?
How can I add more pupil places?
How can I replace and swap pupils in my current cohort?
How do I archive a pupil who will no longer be taking part?
What timeslots are available for sessions?
Where can I find and reset my pupils' passwords?
How can I reorder my pupils' lessons?
What happens if a pupil completes a programme?
What tech checks do pupils do to ensure they can hear and be heard?
How can I troubleshoot for any issues that come up during sessions?
How can I make sure our devices aren't blocking sessions?
How can I make sure filtering systems, like Senso, allow sessions to go ahead?
Why am I seeing an 'Error Message' when connecting to sessions?
How can I get in touch with the Third Space Learning team? 💬