Make sure you are using the latest version of Google Chrome on a laptop or PC. Check you are up to date here.
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Ensure your IT technician has unblocked the necessary sites and ports.
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If you use a third party web filtering service, ensure the necessary sites and ports have been unblocked within the system.
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If the audio cuts out intermittently, try refreshing the page or using a different headset.
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Run an internet speed test in the room where the pupils take their sessions. If it reports slow speeds, try moving closer to the access point/router.
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Book in a call with our support team.