For teachers and pupils to use Third Space Learning, your school's IT technician will need to log in to their personal Third Space Learning account and complete some set up steps, including making some changes to your schools web filtering system.
If these 4 steps are not completed, we cannot guarantee that your sessions will run without technical difficulties.
Step 1: Install or update Google Chrome on all devices ✅
Third Space Learning only works on Google Chrome, so this will need to be installed on all laptops and computers that will be used to take sessions. You can download it for free here.
If you already have Google Chrome installed, you will need to ensure that all devices have the most up-to-date version of Google Chrome. Check you are up to date here.
We recommend adding a shortcut on each computer to https://thirdspacelearning.com/ which opens Chrome as default, so that pupils can easily find the site each session.
Step 2: Give Third Space Learning access by unblocking sites and ports 🔓
Schools usually have a strict web filtering system or firewall to help protect pupils using the internet. To use services such as Third Space Learning, your IT technician will need to unblock specific sites and ports, to ensure that our services are not blocked.
If you are using any filtering services such as Senso, Netsweeper or Webscreen, our sites and ports must be put on an allow list and HTTPS decryption also disabled for these destinations within these systems.
Step 3: Allow access to volume controls 🔊
School computers sometimes have restrictions on what settings can be accessed, and these can only be changed by your school's IT technician. As Third Space Learning sessions are done via audio, it's important that students have access to volume controls, to ensure there are no microphone or volume issues during the sessions.
Please set up suitable permissions on each pupil computer profile to allow access to the volume controls. This will help ensure there are no volume and microphone issues when the sessions start.
You will need to allow access to the 'Recording devices' and 'Playback Devices' sections for the "Sound Control Panel". For Mac users, you'll need to give users access to 'System Preferences'.
Step 4: Test your tech set up 💻
Once the steps have been completed we ask your IT technician to complete two quick tests to ensure the sessions will work as expected, and all sites and ports have been unblocked. To complete these tests, your IT technician will need to log in to their account on a student device, plug in a headset, and then run and pass both tests.
If you, or your assigned IT lead, have any problems with setting up your tech ahead of your sessions, please get in touch and someone from our team will be happy to assist you.
Need to contact the team?
💬 Live Chat us in the bottom right corner
📞 Call us 0203 771 0096