Credit sessions are given when sessions are cancelled more than 24 hours in advance or if there's a reason why the session has not been able to run as planned, such as technical issues. These credits are applied to the school's account for you to book replacement sessions at a later date.

You can now assign session credits to a new session at a date and time that suits you. To do this, click on the Admin tab on the left hand navigation and select Session Credits as shown below:

At the top of the Session Credits page you will see the total number of session credits you have available to assign to a new session as shown below:

The page also shows a breakdown of your credits including their expiration date, the reason for issue, available credits and used credits.

To assign your available credits to a new session, click the blue 'Use credits' button and you will be taken to the Session credit booking page.

Here you can select the date and time you'd like to use your credits to book your replacement sessions:

Once you have chosen your preferred date on the calendar view, you can then select a timeslot and choose the number of credits you would like to assign for each timeslot.

On the right hand side, you will then see a summary of your selection. Once you’re happy click ‘Book sessions’ and you will receive a notification confirming that your replacement sessions have been booked.

Back on the session credits page, you can then navigate to the Used Credits tab to see where your credits have been assigned. From this page you can also assign pupils to the sessions you have just booked, this works in the same way as assigning pupils to a normal session:

If you have any specific questions about your school's credit sessions, please do not hesitate to get in touch with our Customer Support Team who will be happy to help.

Need to contact the team?
💬 Live chat with us in the bottom right corner when you log in
📞 0203 771 0096
📧 teacher@thirdspacelearning.com