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Straight forward troubleshooting support for your Skye sessions

Straight forward troubleshooting support for your Skye sessions

If your pupils are running into any issues during their sessions with Skye, these troubleshooting flow charts should help.

Freya Simmons avatar
Written by Freya Simmons
Updated over a month ago

In case your pupils run into any problems during their sessions with Skye, you’ll find some troubleshooting flow charts for the most commonly reported problems below:

I can’t enable my microphone (before the session)

Skye isn’t responding to me

Skye says my answer is incorrect but it is correct

Skye has got stuck!

My session is too easy/I don't want to do this topic

I can’t hear Skye

If any of your issues persist, get in touch with the team at Third Space Learning who will look into it further and reschedule the session if necessary.

📞 0203 771 0096

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